Frequently Asked Questions
Everything you need to know about your SP Connect electronics experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and tracking information will be emailed as soon as your package departs our warehouse.
Do your electronics come with a manufacturer warranty?
Yes, all SP Connect electronics are covered by a 12-month limited warranty against hardware defects. Please retain your digital receipt as proof of purchase for any warranty claims.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all included accessories and cables to be eligible for a full refund.
Are SP Connect accessories compatible with other major brands?
Most of our connectors and cables follow universal industry standards like USB-C and HDMI 2.1. Please check the 'Compatibility' section on the specific product page for verified device lists.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
How can I contact technical support?
Our technical team is available via live chat from 9 AM to 6 PM EST, Monday through Friday. Alternatively, you can open a support ticket through our 'Contact Us' page for assistance with setup or troubleshooting.